Refund & Return Policy

Richa Sirohi | Artist & Watercolour Educator

Website: www.richasirohi.com
Last Updated: 18 October 2026

1. Our Commitment

At Richa Sirohi and UHAAPOH, we aim to offer original artwork, carefully produced art prints and meaningful learning experiences.

This Refund & Return Policy explains the conditions applicable to artwork purchases, online workshops, learning programmes and digital resources.

Please review the relevant section before purchasing or registering.

Nothing in this policy limits consumer rights or remedies available under applicable Indian law.

2. Original Artwork and Art Prints

Returns for Change of Mind

Because original artworks are individually created and limited-edition prints are produced and managed as collectible works, purchases are generally considered final once confirmed.

We do not ordinarily accept returns or exchanges solely because of a change of mind, a change in personal preference or a difference between the artwork and a customer's interior décor.

This restriction does not apply where the product is damaged, defective, incorrect, materially different from its description or where a return or refund is otherwise required by law.

Damaged, Defective or Incorrect Products

If an artwork or print arrives damaged, defective or incorrect, please email contact@uhaapoh.com as soon as reasonably possible, preferably within seven days of delivery.

Please include:

Your order number.
Your name and registered contact details.
A description of the issue.
Clear photographs of the artwork and affected areas.
Photographs of the packaging, where relevant.

We will review the concern and may request additional information to determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, repair where suitable, or refund. For unique original artworks, replacement may not be possible.

Applicable statutory remedies remain available regardless of the preferred reporting period above.

Return Shipping

Where a return is accepted because an item is damaged, defective, incorrect or otherwise fails to meet applicable legal requirements, we will arrange or reimburse reasonable return shipping as appropriate.

Please contact us before sending an artwork back so that suitable packaging and shipping arrangements can be confirmed.

Where a discretionary return is separately agreed, any return shipping arrangements or charges will be communicated before the return is authorised.

3. Order Cancellation Before Dispatch

You may request cancellation of an artwork or print order before dispatch by emailing contact@uhaapoh.com.

We will confirm whether the order can still be cancelled.

Once an order has been dispatched, cancellation may no longer be operationally possible, and the applicable returns process will apply.

If we cancel an order because the artwork is unavailable or cannot be supplied, we will provide a full refund of the amount paid for the cancelled item.

4. Online Masterclasses and Workshops

Our live online learning programmes require advance scheduling, preparation and reservation of limited participant places.

The following general booking conditions apply, subject to the specific terms displayed during registration and applicable law.

Participant-Initiated Cancellations

Fees for confirmed registrations are generally non-refundable in cases of:

Voluntary cancellation by a participant.
Change in personal plans or availability.
Failure to attend a scheduled session.
Late arrival or early departure.
Participant-side internet or equipment difficulties.

This policy does not remove remedies available for deficient, cancelled or materially misrepresented services.

One-Time Batch Transfer

For the Watercolour Masterclass, 2-Day Watercolour Workshop and Watercolour Transformation Track, participants may request one transfer to another available batch.

Requests must be submitted at least 48 hours before the first scheduled session of the registered programme.

Transfers are subject to availability, confirmation by our team and the conditions accepted at registration.

Under our published Terms & Conditions, an approved transfer must be used within three months of the original programme start date.

Separate sessions within a multi-session course cannot ordinarily be transferred individually.

Requests received less than 48 hours before the first session may be declined unless exceptional circumstances justify an alternative arrangement.

5. Cancellations or Changes by Us

If we cancel an entire paid workshop or programme before delivery, participants will be offered:

Transfer to an alternative available batch; or
A full refund of the programme fee paid.

If a session is postponed, we will communicate the revised arrangements.

If a session or substantial part of a programme cannot be delivered as agreed, we will offer an appropriate replacement or refund remedy, taking account of the undelivered portion and applicable law.

We will not require participants to accept an unsuitable alternative in place of a refund where a refund is legally required.

6. Missed Sessions and Recordings

Where a programme includes recordings, materials or other learning resources, access will be provided according to the programme description.

Providing a recording does not automatically replace obligations to deliver a live teaching session where live participation is a material part of the purchased service.

Participants should review the specific programme inclusions before registration.

7. Digital Learning Materials

Digital resources, downloads and recorded learning products are generally not refundable for a voluntary change of mind after access or delivery has been provided.

However, if a digital product is defective, inaccessible for reasons attributable to us, materially misrepresented or otherwise does not meet applicable legal requirements, please contact us.

We will investigate and provide an appropriate remedy, which may include restoring access, replacing the resource or issuing a refund.

8. Longer-Term Programmes and Subscriptions

Programmes such as Abhyāsam and any future subscription, membership or ongoing learning offer may have specific payment, cancellation, renewal and access terms.

Those conditions will be displayed before registration and will apply alongside this Policy.

Where a recurring payment arrangement is offered, its renewal and cancellation conditions will be communicated during enrolment.

We will not impose undisclosed renewal or cancellation charges.

9. Refund Processing

Once a refund has been approved, we will initiate it through the original payment method wherever reasonably possible.

We aim to initiate approved refunds promptly, generally within 7–10 business days, and within any shorter period required by law.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

We will provide available transaction information if assistance is needed in tracing a refund.

10. How to Request a Return, Refund or Transfer

Please contact:

Email: contact@uhaapoh.com
Phone: +91 81037 78757

Subject: Refund / Return / Batch Transfer Request

Include your order or booking number, relevant purchase details and a brief description of your request.

We will review the information and communicate the available resolution.

11. Consumer Rights

We are committed to complying with applicable Indian consumer protection requirements, including those relevant to online transactions.

Where an item or service is defective, deficient, incorrect, not as advertised or otherwise gives rise to a legally protected remedy, the applicable consumer protections will take precedence over any conflicting restriction in this Policy.

12. Changes to This Policy

We may update this Policy when our products, services or legal obligations change.

The latest version will be available on this page.

For an existing confirmed purchase or booking, the policy applicable at the time of purchase will ordinarily continue to govern that transaction, subject to applicable law and any mutually agreed changes.

13. Contact

Richa Sirohi / UHAAPOH

Website: www.richasirohi.com
Email: contact@uhaapoh.com
Phone: +91 81037 78757